Austria Pro Bono Directory

Click here  to see the numbers and origins of refugees hosted by Austria. 

As UNHCR statistics generally rely on data from host countries, statistics on refugees alone can give an insufficient account of refugee numbers, as some host countries will not grant refugee status to certain groups. Including statistics for individuals in refugee-like situations is an attempt to account for unrecognised refugees and does not include internally displaced persons. Statistics for stateless refugees are included if available.  – Welcome to Europe

Email:  or

This hyperlink –  – leads to an independent source of information for refugees coming to Europe.  might be useful on their journey to and through Europe by giving access to counseling and useful contacts in different European countries. 

Asyl in Not
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Währingstrasse 59,1090 Wien (Vienna)
Tel: (1) 408 42 10 / (1) 405 28 88

Provides advice and support to asylum seekers in German, English, French, Farsi, Arabic, Kurdish, Serbo-Croat and Macedonian. The advice line is open on Monday from 9:00 to 13:00, and on Tuesday and Thursday, from 13:00 to 18:00.

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Laudonagasse 52/9, 1080 Vienna
Tel 01 53 212 1991
Fax. 01 53 212 91-20
Email: or

Research, public education and advocacy organisation working to improve the legal and social situation of refugees in Austria.

Their  website provides links to refugee services  such as legal advice and psychotherapy.

Austrian Centre for Country of Origin and Asylum Research and Documentation – Austrian Red Cross

Tel: +43 1 58900 581
Contact person: Andrea Jakober

ACCORD provides independently, neutrally and objectively researched information on countries of origin of asylumseekers. The use of a comprehensive selection of sources ensures balanced and corroborated information. ACCORD continuously document human rights developments focusing on the criteria of the 1951 Geneva Refugee Convention and other legal instruments providing international protection. Their database is thus a focal point for asylum relevant and up-to-date material. ACCORD offers responses to case related queries,  and a  COI training manual .

Caritas Austria
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Tel: (1) 7007 32 421
Fax: (1) 7007 24 97

Caritas Österreich

Albrechtskreithgasse 19-21, A-1160 Wien (Vienna)
Tel: +43 1/488 31-440
Fax: + 43 1/48831-9440

Österreichische Caritaszentrale – Refugee Department (Main Office)

Nibelungengasse 1/4/3,1010 Wien
Telephone: (1) 587 15 77 / 33
Fax: (1) 587 15 77 / 13

Provides accommodation, support and advice, financial support, legal advice, legal representation in asylum appeals, and voluntary return assistance.

Caritas Vienna – Asylzentrum…
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Address: Mariannengasse 11, 1090
Tel. +43-(0)1/427 88
Fax: 01/427 88 88
Opening Hours: Mon, Tues, Thurs: 08:00-12:00 + 13:00-16:30
, Wed: 13:00-16:30
, Fri: 08:00-14:00

Provides accommodation, support and advice, financial support, legal advice, legal representation in asylum appeals, and voluntary return assistance. The legal advice covers: employment of foreigners law, family reunion, citizenship law, detention, and administrative criminal cases. Languages of consultation include: Russian, Dari / Farsi, Arabic, Kurdish, Chinese, German, English, etc.

Diakonie Refugee Service
1170 Vienna, Steiner Gasse 3
Tel: 01/4026754
Fax: 01/4026754/16
Contact person: Mag. Christoph Riedl
Contact person: Mag. Pamela Haderlein

This legal advice centre translates and explains notices received from authorities and assists asylum seekers in writing appeals. The decision on further steps is always left to the client. They represent their clients to the Federal Asylum Office or for negotiations before the Asylum Court. The Diakonie Refugee Service also prioritises the care of detainees.

Social assistance is also offered in terms of accommodation, care, security, learning, and help to develop of future plans and the first steps towards integration. They offer our clients language courses and support for skills upgrading and provide access to public service employment. For clients with psychiatric disorders, they offer need-based housing, social and medical-therapeutic intensive care, and leisure education programs.

Helping Hands
Taubstummengasse 7-9, Erdgeschoss, 1040 Wien, Austria
Tel: +43 1 310 88 8010
Business hours: Mo 9:30-17:30, Tue-Thu 9:30-13:30

Helping Hands is an NGO, focused on legal aid and advice around all aspects of asylum legislation in Austria and also cases of discrimination and racism. The organisation is also engaged in integrative activities. The team consists of highly professional solicitors and aims to find concrete and individual solutions to individual cases. They also they also represent people facing deportation from Austria and some who have been deported in their legal proceedings to return to Austria.

Ingrationshaus Wien (House of integration Vienna)
Verein “Projekt Integrationshaus”, Engerthstraße 163, 1020 Wien, Austria
Tel: +43 1 212 35 20

Integrationshaus Wien is a centre which offers refugees a place to stay in a welcoming, integrative, multicultural, empowering and innovative atmosphere. Originally started in the 1990s to host refugees from the Yugoslavian war, the centre today has evolved to counsel, care and assist, and train in a highly professional and multilingual way (legal, social, psychological, emotional, educational, medical). About 110 persons can live there; additionally there is a youth project which can hold up to 20 persons at a time. The centre offers various training and counselling services and also trains volunteers as buddies for refugees. Cultural activities and language training are other important features of the centre. The centre plays a central role in the lobbying and networking for refugees in Vienna, is very popular and has an excellent reputation for its holistic approach to care for refugees. It also provides links to other organisations/experts if necessary.


African Women’s Organization

Schwarzspanier Strasse 15/1/2, A-1090 Vienna, Austria
Tel.: +43 (0) 1925 15 76
Based in Vienna, Austria, the African Women’s Organisation is a non-governmental organisation established in 1996 by women from Somalia, Ethiopia, Eritrea, Sudan, Nigeria, Senegal, Egypt and other African countries. Working directly with other non-governmental organizations as well as government departments and offices involved with the welfare of women and immigrants, the organisation’s central aim is to raise awareness and educate on FGM/C and its consequences.

The Desert Flower Foundation

Ungargasse 24/6
1030 Wien, Österreich
Tel.: +43/1/4027916

Established by the former supermodel and now dedicated activist, Waris Dirie, the Desert Flower Foundation is a charity committed to ending FGM/C. Waris Dirie was subjected to FGM/C at the age of five. When she was 12, she was a victim of child marriage and three years later had fled to the UK. The Foundation seeks to raise awareness on FGM/C by providing education workshops, organising fundraising events and supporting victims. They also have an office in London and two centres in Berlin and Amstelveen where they provide reconstructive surgeries for women who have undergone FGM/C.