RIPS Technology

Technical requirements

On-site 

We are happy to offer help with on-site installation – either by telephone, Skype, hangout or screen share. We can also visit your offices, although we ask that our travel and subsistence costs are covered.

For an on-site installation, we recommend two Windows virtual machines (or servers). Server 1 runs the Microsoft IIS web server and holds the RIPSWeb applications, report templates and services.

The use of RIPS on-site does not require a connection to the internet. It will run on a secure intranet which limits access to users on your local network. If caseworkers wish to access RIPS when meeting clients outside their organisation’s office, Server 1 needs to be online. Server 2 runs the Microsoft SQL Server and holds all client files. It must be firmly protected from the internet by a firewall.

Online/off-site

For off-site installations, we provide a RIPS application that can be downloaded, installed and set up.

You therefore need a computer with access to the internet, with disk space of at least at 200 GB and at least 8GB of RAM. The faster the internet speed, the better the service.

If, as we recommend for your security, we are hosting your RIPS case management system, you will need to have an internet connection to connect to this service.

Installation

On-site

There are three options for on-site installation:

  1. RIPS can be downloaded and installed as an offline version.
  2. We send you a data storage device to install RIPS.
  3. Our staff visit your office, install the software on your servers and set up RIPS according to your requirements. In this case, the technical requirements must be available. We also ask that our staff’s travel expenses and subsistence are covered.

If you intend to set up RIPS on your own, you will receive a manual to help you with the installation of the system and the use of the RIPS Manager.

Online/off-site

A user manual will help you to set up RIPSWeb through the RIPS Manager.

Any tailored versions of RIPS can be supplied by us – and we are happy to quote for this. All we ask is that you describe what kind of case management system you require so we can make sure RIPS meets your needs.

Hosting Service

RIPS can be provided as a secure hosted solution to protect client information.

Applied Network Solutions’ security measures have been inspected and approved by the International Organisation for Standardisation (ISO), which has granted Applied Network Solutions the ISO 27001 accreditation. ISO 27001 is a recognised industry ‘gold standard’ accreditation and demonstrates our highest level of commitment to data protection and information security.

In addition, Applied Network Solutions has 20 years’ experience of managing and building databases and maintaining hosted solutions for a range of organisations across the globe. We also have a strong pedigree in training, supporting and developing RIPS – in response to customer feedback and needs.

RIPS hosted solution provides:

  • Access to your RIPS system with maximum uptime.
  • An automatic off-site storage of backups protects your data.
  • Automatic updates to the software to ensure that you benefit from continual new RIPS features.

RIPS hosted solution can also include:

  • Importing old records held on another system across to RIPS.
  • Set up of servers.
  • Set up and maintenance of firewalls and security.
  • Ongoing installation of Microsoft service packs, as required.
  • Ongoing cost of SQL Server licences.
  • Implementation of secure access for your own IT staff.
  • Set up of passive backup servers in the event of hardware failure.

Training

Training is offered either online via WebEx or Skype or on-site by Applied Network Solutions’ staff, who can visit your offices.

Training can be provided to support you in setting up the system and administering it. In addition, we can also show you how to run your own training sessions – where a local trainer from your organisation is equipped to further train your employees. Training usually starts with the person who is responsible for the administration of RIPS, followed by training for caseworkers.

For on-site training sessions, we recommend no more than eight people per session. For off-site online interactive training, we recommend up to three people per session.

Ahead of your training sessions, we encourage people to submit specific, targeted questions to Applied Network Solutions to help users get the most from the sessions. The training sessions are very interactive and we encourage caseworkers to take notes and ask lots of questions.

User Groups

To share best practice in providing advice and legal aid, AMERA International and Applied Network Solutions will assist you in setting up your own user groups.

In RIPS Manager, you can set up your own regions, offices, teams and users – enabling reports to be produced at all levels. This mechanism enables users to discover how best to use RIPS for specialist applications.

Your feedback is also invaluable for us to further develop RIPS.

Help Desk

The RIPS Help Desk is manned from 9am to 5pm (GMT+1) and will provide immediate assistance.

Phone: +44 (0) 1256 300 790

E-mail: support@answeb.co.uk

Applied Network Solutions Limited
The Innovation Centre
Norden House
Basing View
Basingstoke
Hampshire
RG21 4HG.

United Kingdom

Online support: Applied Network Solutions also uses WebEx and Skype to demonstrate how to solve a problem. We can coordinate conference calls if your users of RIPS are in different locations. Our staff will also work out of office hours with advance arrangement.

In addition, if you are interested in legal training for your work with asylum seekers and refugees, please contact tabea.dilling@amerainternational.org

Contact/How to get RIPS?

For more information about how RIPS can help your organisation and to request an online demonstration, email:

david.johnston@amerainternational.org

tabea.dilling@amerainternational.org

sarah.holmes@amerainternational.org